When the polling service runs, the Medical Records Server info window displays the following message:
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Failed to Acquire Lock
This message indicates another process has a lock that has not been released. For example, this issue may occur because the MRMS Analysis Server or Closure Server has acquired a lock but has not released it.
To address this issue, do one of the following:
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Wait until the lock is released.
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Stop the services or clients that are running other processes that acquire locks.