Following a change in OnBase Configuration, you may need to either reset the Application Server's cache or recycle its application pool to ensure the change is reflected in OnBase Patient Window.
Recycling an application pool disconnects users who are logged on to OnBase through that server or application. Any unsaved work by those users will be lost. Application pool recycling should occur during scheduled maintenance hours when no users are connected to OnBase through the server or application.
Cache resets may be necessary for configuration changes like the creation of a new facility or a modified Medical System Setting. Resets are not necessary for changes to user privileges, which are not cached.
Using the Reset Cache option in OnBase Configuration or the Reset Server Cache option in OnBase Studio may have a negative impact on system performance. Requests to the Application Server will be forced to wait until the cache is rebuilt before they can be processed. Depending on the size of the OnBase system, as well as the current server load, the performance impact of resetting the cache may be severe. To avoid performance issues, only reset the cache of the Application Server during off-peak hours. For more information about the Reset Cache option in OnBase Configuration, see the System Administration documentation. For more information about the Reset Server Cache option in OnBase Studio, see the Studio documentation.
See the System Administration or Application Server module reference guide for information about cache reset and application pool recycling.