Troubleshooting - Patient Window - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - external - OnBase/Patient-Window/Foundation-23.1/Patient-Window/Configuration/Troubleshooting - 2025-04-01

The following topics provide troubleshooting information for OnBase Patient Window. If you need additional assistance, contact your first line of support.

• Logging to the Diagnostics Console

• Cannot Access Patient Window

• Epic Users Cannot Log On

• Error Messages

• Notes, Redactions, Burned Markups, and Deficiencies on Documents with Overlays

• Scrolling Unavailable in Timeline Mode