Custom Query Cannot Find Chart ID Keyword Type - Patient Window - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - external

Patient Window
Platform
OnBase
Product
Patient Window
Release
Foundation 23.1
License

When a user attempts to access OnBase Patient Window, the following error may be displayed, and the user cannot access the patient record:

  • Medical Records Patient Documents custom query does not include a KeywordType mapped to ChartMetaDataType. ChartNumber

This error indicates the medical records custom query (specified under Medical | User Interface Settings | Client Settings) cannot display records correctly due to a missing chart data field mapping.

To address this issue, ensure the Chart ID # chart data field is mapped to a Keyword Type. This Keyword Type does not need to be assigned to the medical records custom query, but the chart data field still must be mapped for OnBase Patient Window to display records correctly.

Note:

Chart data fields may be renamed to reflect your system's terminology. For example, the The Chart ID # field may be renamed Encounter # or Account #.