When a user attempts to access OnBase Patient Window, the following error may be displayed, and the user cannot access the patient record:
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Medical Records Patient Documents custom query does not include a KeywordType mapped to ChartMetaDataType. MPINumber
This error indicates the medical records custom query (specified under Medical | User Interface Settings | Client Settings) is unable to retrieve adequate information due to a missing MPI Keyword Type. The medical records custom query must be assigned a Keyword Type that is mapped to the MPI Number chart data field.
To address this issue, do the following:
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Ensure the MPI Number chart data field is mapped to a Keyword Type.
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Ensure the Keyword Type is assigned as a retrieval keyword for the custom query.
Chart data fields may be renamed to reflect your system's terminology. For example, the The MPI Number field may be renamed MPI.