When a user attempts to access OnBase Patient Window, the following error may be displayed, and the user will be unable to access the patient record:
-
One or more document types configured for the patient documents custom query is a member of a medical records document type group.
This error indicates the medical records custom query (specified under Medical | User Interface Settings | Client Settings) is configured incorrectly. This custom query must be configured to retrieve only non-medical record Document Types. If the custom query is configured to retrieve Document Types that belong to a medical record Document Type Group, then users will not be able to log on to OnBase Patient Window.
For information about configuring the medical records custom query, see Medical Records Custom Query Configuration.