When a user attempts to access OnBase Patient Window, the following error may be displayed, and the user will be unable to access the patient record:
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Failed to identify the specified assigning authority
This error indicates the mpi or mrn value in the query string contains an invalid assigning authority. If the mpi or mrn parameter includes an assigning authority in its value, the assigning authority must match either the HL7 code or the friendly name of an assigning authority configured in OnBase.
To address this issue, make sure the assigning authority specified in the query string is correctly configured. Assigning authorities are configured in OnBase Configuration under Medical | HL7 | Assigning Authority. For more information, see the OnBase HL7 Module documentation.