When a user attempts to access OnBase Patient Window, the following error may be displayed, and the user will be unable to access the patient record:
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Value cannot be null. Parameter name: No keyword type filter found for keyword type.
This error indicates the URL query string contains a filter parameter that cannot be applied because the associated Keyword Type is not configured as a filter in OnBase Configuration.
To address this issue, either remove the filter parameter from the URL, or configure the associated Keyword Type as a filter under Medical | User Interface Settings | Patient Window | Filter Criteria. For information about configuring filter criteria, see Filter Configuration.