When a user who already has OnBase Patient Window open tries to access the application again in another window or tab, the User Interaction Required dialog box may display the following message:
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Another OnBase session is currently active.
In Internet Explorer and Firefox, the user can choose from the following options:
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Close this session and continue using the active session. This option stops the second OnBase Patient Window instance from loading and leaves the original session open.
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Close the active session and continue logging in here. This option closes the original session and continues loading OnBase Patient Window with a new session.
In Safari, the only available option is Close this session and continue using the active session.
This behavior occurs because OnBase Patient Window detects another active session and prevents the user from logging in multiple times.