When a user accesses OnBase Patient Window through a URL, the following error may be displayed:
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Failed to convert [Filter Name] [Filter Value]
Please contact your administrator.
This error is displayed because the URL the user accessed contained an invalid value for one of the filter parameters. For some filter parameters, the value must match the display name configured for the corresponding item in Configuration. For example, the facility filter must specify the configured display name for a facility, not the facility's HL7 field specifier.
If a display name contains spaces, make sure the spaces are replaced with plus signs (+) in the URL query string.