When a user accesses OnBase Patient Window through a URL, the following error may be displayed:
-
Invalid filter item values
Details:
Failed to identify the default selected document.
Please contact your administrator.
This error is displayed because OnBase Patient Window cannot display the document specified in the URL query string. For example, the document may be on a secure tab or protected by a confidentiality code that the user cannot access.
This error also is displayed if the specified document does not exist in OnBase or does not belong to the record or chart specified in the query string.
When this error occurs, the user can continue loading the specified record, but the specified document will not be displayed by default.