Patient record links have the following requirements:
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The link must include one of the following in the query string: the patient's MPI, the patient's MRN, or a document ID.
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When passing the MPI or MRN on the query string, you may need to include the corresponding assigning authority. For information about adding an assigning authority to the query string, see Using Assigning Authorities.
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If the MRN is included in the query string, make sure the MRN Keyword Type is configured as a Patient Window filter parameter in OnBase Configuration.
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If Force Uppercase Alphanumeric Data Fields is disabled in Medical System Settings, make sure the parameter values reflect the correct case on the record or chart. For example, a query for the MRN e201 would not retrieve documents belonging to the MRN E201. If the Force Uppercase Alphanumeric Data Fields setting is enabled, cases do not matter.