To disable impersonation, comment out the identity element from the OnBase Patient Window Web.config file. If you only set impersonate to false, the .NET Framework still causes the application to check the registry for the encrypted credentials, even though the credentials are not used for impersonation. This behavior can cause issues if the registry key does not exist or if the identity account is denied access to the key.
To comment out the identity element, enclose the entire element within comment tags (<!-- and -->), as shown in the following example.
<!--<identity impersonate="true" userName="registry:HKLM\SOFTWARE\Wow6432Node\Hyland\AppNet\Identity\ASPNET_SETREG,userName" password="registry:HKLM\SOFTWARE\Wow6432Node\Hyland\AppNet\Identity\ASPNET_SETREG,password" />-->