Message Content and Attachments Are Reversed - Physical Records Management - English - Foundation 22.1 - OnBase - external

Physical Records Management
Platform
OnBase
Product
Physical Records Management
Release
Foundation 22.1
License

Some email clients do not properly handle content types for attachments with certain file formats. As a result, documents with these file formats are sent as the message text instead of as attachments, and the actual message text is sent as the attachment. If users receive emails where the message and the attachment are reversed, you may need to configure the Distribution Service to override the content type for those attachments' file formats.

Note:

E-Forms are one example of documents with a file format that may be handled incorrectly. By default, the Distribution Service's configuration file is configured to override the content type on E-Forms, allowing them to be sent correctly as attachments.

  1. In the Configuration module, navigate to Utils | Distribution Service Settings. The Distribution Service Settings dialog box is displayed:
  2. Click Content Type Overrides. The Content Type Overrides dialog box is displayed.
  3. From the File Type drop-down list, select the file type that needs to be overridden.
  4. In the Mime type field, enter the generic MIME type to label attachments that have the specified file format. Override options include:

    • application/octet-stream

    • application/pdf

    • application/rtf

    • application/soap+xml

    • application/zip

    • image/gif

    • image/jpeg

    • image/tiff

    • text/html

    • text/plain

    • text/richtext

    • text/xml

    Note:

    If necessary, click Clear to clear the contents of the Mime Type field.

  5. Click Create. The override is listed in the dialog box.

    You can do any of the following if needed:

    • Update. Click to update the override. The Mime Type field is activated, allowing you to modify the information.

    • Delete. Click to delete the override.

  6. Click Close to close the Content Type Overrides dialog box.