There are several ways that a physical record can be retrieved. Before a physical record can be retrieved, the locator for that record must be retrieved from OnBase. Physical record locator retrieval using Keyword Values works the same as document retrieval in OnBase. See the Client help files regarding document retrieval. Another option for retrieval is to search using the Physical Record Retrieval functionality. To search specifically for a physical record locator:
Once you have retrieved and opened the appropriate physical record locator, there are two possible ways to acquire the physical record: through a request or through a direct check out.