Unidentified items residing in batches imported via the Physical Records Management processor should be examined when they are created. It is vital to determine the cause of any errors and correct them because it is possible that the unidentified items may be important documents.
To review all SYS Unidentified Items in OnBase:
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From the OnBase Client, click File | Open | Retrieve Document or click the Retrieve Documents button on the toolbar.
The Document Retrieval window is displayed.
To determine which batch the document belongs to, right-click the document in the results and select Properties, or right-click on the open document and select Properties. The Document Information for Document Handle dialog box is displayed; the batch number of the document is shown in this dialog box.
Once the Batch Number is determined, the process format used to import the document and the queue in which the batch resides in can be determined.