Two additional queues that may be displayed are the Incomplete Process queue and Incomplete Commit queue. These queues are only displayed if an error occurs during processing.
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Incomplete Process. This queue contains batches that did not process completely. Some reasons a batch may end up in the Incomplete Process queue:
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The processing machine encountered an operating system error.
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Power to the processing workstation was interrupted.
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The server hosting the OnBase database was shut down or disconnected from the network during processing.
If you have any batches in this queue, you should first verify the reason the batches did not process correctly. After the cause of the error has been determined and corrected, you should purge all batches in this queue and re-process them.
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Incomplete Commit – This queue contains batches that were not committed completely. The following are some reasons a batch may end up in the Incomplete Commit queue:
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The secondary mass storage or removable copies were not available. This could be a network security issue.
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The processing workstation was shut down prior to completing the commit.
After the cause of the error has been determined and corrected, these batches should be re-committed.
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