Troubleshooting - Public Sector Constituency Web Access - Foundation 24.1 - Foundation 24.1 - Ready - OnBase - external

This section describes common issues that you might run into while using Public Access, and some potential solutions for them.

• Failed to load the list of search types

• Error loading document from the hit list

• After using Public Access for a while, it slows down temporarily

• I can't use the full-text search control

• Public Access takes a long time to load sometimes, but is fast at others

• Developing against the API, requests sometimes fail and return a status code of 401 Unauthorized

• I want full-text search for multiple Document Types, but only one full-text Custom Query

• Authentication Errors