Related Folders Cannot Be Found Due to Blank Keywords - Records Management - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

Records Management

Platform
OnBase
Product
Records Management
Release
Foundation 22.1
License
Standard
Premier
Essential

In the OnBase Client, when a user attempts to retrieve related folders by right-clicking a folder and selecting Related Folders, the following message may be displayed:

  • Cannot find Related Folders for '<Folder Name>'. The keywords used to relate folders are blank.

This message indicates OnBase cannot retrieve related folders for the selected folder, because the selected folder has blank or empty Keyword Values.

When related folders are configured in OnBase Configuration, specific Keyword Types are chosen to link related Folder Types to the current Folder Type. If all of these Keyword Types are missing values on a selected folder in the OnBase Client, then users cannot retrieve related folders from the selected folder. To allow users to retrieve related folders, ensure the selected folder is properly indexed.

For more information about related folders, see Related Folder Type Configuration.