When contacting your solution provider, please provide the following information:
-
The OnBase module where the issue was encountered.
-
The OnBase version and build.
-
The type and version of the connected database, such as Microsoft SQL Server 2014 or Oracle 12c, and any Service Pack that has been installed.
-
The operating system that the workstation is running on, such as Windows 10 or Windows Server 2012 R2, and any Service Pack that has been installed. Check the supported operating systems for this module to ensure that the operating system is supported.
-
The name and version of any application related to the issue.
-
The version of Internet Explorer and any Service Pack that has been installed, if applicable.
-
A complete description of the problem, including actions leading up to the issue.
-
Screenshots of any error messages.
Supplied with the above information, your solution provider can better assist you in correcting the issue.