Unable to Complete the Folder Search in Unity - Records Management - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

Records Management

Platform
OnBase
Product
Records Management
Release
Foundation 23.1
License
Standard
Essential
Premier

When Unity Client users attempt to retrieve folders using a pop-up folder search, the following error may be displayed:

  • Unable to complete the folder search.

This error occurs when a user with rights to Override Query Restrictions tries to search for child folders without entering a required Keyword Value in the pop-up Find Folder dialog box. This behavior affects only folder searches that are initiated by opening a folder configured to display child folders from search. It does not affect folder searches that are initiated by clicking the Find button on the Folder tab.

To execute the folder search in the Unity Client, the user must enter the required Keyword Values.