Before a request is released, all of the request attachments and system-generated documents (cover sheet, invoice, and inventory pages) are compiled into a packet. A packet is the request fulfillment, or deliverable, sent to the requester. A packet is generated into a PDF document, which can then be printed or saved to file.
For users to be able to generate packets, you must configure a packet template for each ROI facility. See the following sections for information on configuring a packet template.