The ROI Packet Generation service is a Windows service that listens for and generates new request packets after users either finalize or approve requests. The service does not need to be running when a packet becomes ready for generation, but it must be running to in order generate the PDF packet so that the request can move forward.
Note:
If you make a change in OnBase Configuration, the service will not respect the change until it is restarted.
Tip:
It is considered a best practice to run the ROI Packet Generation service at all times. Packets are generated in the order they become ready for generation. Multiple instances of the ROI Packet Generation service can run concurrently, allowing the deployment to be scaled out as needed.