Issue: The ROI Packet Generation service does not generate the PDF packet.
Resolution: Several factors could be causing this issue. Check the Diagnostics Console and the request history for errors.
For example, if the Diagnostics Console displays the following error, then the request contains a PDF that requires a password to open the document.
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This document requires authentication (e.g. a password). Error number: 1073938471] Error Code: [1073938471: 0x40030027]