Request Statuses - Release of Information - English - Foundation 22.1 - OnBase - external - OnBase/Release-of-Information/English/Foundation-22.1/Release-of-Information-Unity/Usage-Integrated-Mode/Opening-Release-of-Information/Request-Statuses

Request Statuses - Release of Information - English - Foundation 22.1 - OnBase - external - OnBase/Release-of-Information/English/Foundation-22.1/Release-of-Information-Unity/Usage-Integrated-Mode/Opening-Release-of-Information/Request-Statuses - 2023-12-11

Release of Information (Unity)

Platform

OnBase

Product

Release of Information

Release

Foundation 22.1

License

The Active Requests list in the Release of Information layout displays open requests, which may have one of the following statuses:

Status	Description
Initiated	A request that is able to be modified.
Pending Packet	A request that is in the process of being finalized and currently creating the packet of attached documents. Requests with this status are read-only.
Pending Delivery	A request that is paid for and can be delivered to the requester. Requests with this status are read-only.

Note:

Requests with a status of Canceled or Completed are not displayed in the Active Requests list. To view these requests, use the search functionality. For more information, see Searching for a Request.

In some instances, an icon may be displayed next to the request status in the Active Requests list. The table below lists the icons that may be displayed next to a status.

Icon	Description
Awaiting Packet Creation	A packet for the request is currently being prepared and compiled. For more information on packet creation, see Finalizing a Request.
Creating Packet	A packet for the request is currently being created. For more information on packet creation, see Finalizing a Request.
Error Creating Packet	There was an error before or during packet creation. For more information, contact your system administrator. For more information on packet creation, see Finalizing a Request.
Retrieving External Documents	The request is currently gathering documents from an external source. For more information on external system document retrieval, see ROI and Report Capture for Meditech. Tip: To expedite the process, you should not have the request opened. The Attachments list cannot be updated if the request is locked. For more information on request locks, see Managing Locks.
Document Retrieval Complete	The request has completed gathering external documents. For more information on external system document retrieval, see ROI and Report Capture for Meditech.
Error Retrieving Documents	There was an error retrieving external documents for this request. For more information, contact your system administrator. For more information on external system document retrieval, see ROI and Report Capture for Meditech.