From the Active Requests list of the Release of Information layout, you can determine what requests have attempted to retrieve external system documents by viewing the Status column.
For more information on viewing the Active Requests list, see Opening Release of Information.
Requests that have attempted to retrieve external system documents display one of the following icons next to the status in the Status column:
|
Icon |
Status Description |
|---|---|
|
External system document retrieval is in progress. This process may take a while. Tip:
To expedite the process, you should not have the request opened. The Attachments list cannot be updated if the request is locked. |
|
External system document retrieval is successfully complete. |
|
External system document retrieval stopped, due to an error during the retrieval process. |