When a request is open by a user, the request is locked. When a request is locked, only the user viewing the request can modify it.
If a user opens a request that is assigned to another user, then neither user can modify the request until the lock is removed. A user cannot work on a request assigned to a different user, and the user assigned to the request cannot work on the request until the lock is removed.
A lock is removed when the request is closed, when the user who creates the lock logs out, or when the lock is manually removed. For example, if the Medical Records Unity Client shuts down unexpectedly, you may need to manually remove the lock.
To remove a request lock manually:
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Select Manage Locks.
The Manage Locks dialog box is displayed. From here, you can view information regarding each locked request, including the user who locked the request, the date the request was locked, and the Request #.
