Once an invoice is generated and printed for a request, the original invoice date is logged in the system. An invoice is considered aged when 30 or more days pass since the invoice was created and the request has not been paid for in full.
From the Active Requests and Request Search layouts, you can select to regenerate and reprint invoices from requests that have not been paid for in full. The option to regenerate an invoice from these layouts is available when the original request invoice was generated:
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Between 30 and 59 days ago
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Between 60 and 89 days ago
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Between 90 and 119 days ago
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120 or more days ago
These time frames are significant, because once an invoice is regenerated within a certain time frame, it cannot be regenerated from the Active Request and Request Search layouts until it reaches the next time frame. In other words, if you regenerate an invoice within the 30-to-59-day time frame, you can only regenerate it when and if it reaches the 60-to-89-day time frame.
An invoice can always be regenerated from within a request, regardless of whether it was already regenerated within the current 30-day time frame. For more information on printing invoices from within a request, see Billing a Requester.