If you reach a point where you are no longer working on a request, you are able to place the request on hold, depending on your rights. For example, you are awaiting more information from the person submitting the request and cannot work on it until that information is received.
Once a request is finalized, the option to place the request on hold is no longer available.
Placing a request on hold puts it in a read-only state. Depending on your rights, the only actions available for the request while the hold is active are cancel, assign, and unassign. Once you are ready to begin working on the request again, you can remove the hold.
If your time worked on a request is being logged, it may be helpful to place a request on hold when leaving your desk.
To place a request on hold, open the appropriate request and click the Place Hold button from the Release of Information tab. The request is placed on hold and cannot be modified.
The Place Hold button toggles to become the Remove Hold button.
To remove the hold and begin working on the request again, click the Remove Hold button from the Release of Information tab. The request is no longer on hold, and the request can once again be modified. Depending on your system's settings, the Request Due Date may be recalculated to account for the number of days the request was on hold.