All Document Types containing external system documents that have not been fully retrieved are listed in the Pending External Document Types pane in the Attachments layout of a request.
To remove a pending Document Type from the request, from the Attachments layout:
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Expand the Pending External Document Types pane (if necessary).
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Click the red X on the left side of the list.
The Document Type, including any documents (OnBase or external) from that Document Type that have already been retrieved, is completely removed from the request.