Actions performed on a request and the status changes of a request are stored in the request history. The request history maintains two separate logs:
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Request Log - records all actions performed on a request (e.g., when the request is assigned, viewed, etc.).
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Status Log - records all the status changes of a request (e.g., when a request status is changed to Rejected).
To view the history of a particular request:
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Click the right portion of the History button from the Release of Information tab.
You can also click the left portion of the button if you want to view the Request Log portion of the request history.
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From the drop-down list, do one of the following:
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Select Request to display the Request Log portion of the request history.
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Select Status to display the Status Log portion of the request history.
Depending on which option you selected, that tab is displayed in the History dialog box. You can toggle between Request Log and the Status log by clicking the appropriate tab.
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