The workstation must be registered for Remittance Processor. To register the workstation, in the Client module, select Admin | User Management | Workstation Registration.
The left side of the screen displays the workstations that are currently logged into OnBase. The right side displays all products registered to the selected (highlighted) workstation. The current workstation is shown with at the top of the list and marked with an asterisk (*).
If the workstation is not registered for Remittance Processor, click the drop-down arrow on the right and select Remittance Processor and click Register. If you are properly licensed for Remittance Processor and it is not available from the drop-down list, it may be registered to another workstation. Select each workstation that is marked with a +(which indicates that the workstation is registered for Remittance Processor or another product) until the product is found. To revoke registration from the workstation, select Remittance Processor on the right side and click the Revoke button. Then, select the current workstation and register it.
If Remittance Processor does not appear in the drop-down and it is not registered to any workstation, it is possible that an error has occurred. Remember, if a Remittance Processor can be configured, the database should be licensed.
A processing workstation should typically be registered as a Named Client rather than a Concurrent Client. This ensures that the processing workstation always has access to the processor. A workstation registered as a Concurrent Client cannot access the processor if another user is currently accessing it.