Unable to communicate with Excel - Report Mining - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

Report Mining

Platform
OnBase
Product
Report Mining
Release
Foundation 23.1
License
Standard
Essential
Premier

When a user attempts to data mine a document and then declines the prompt to install a compatibility pack, an error message like the following may be displayed:

  • Unable to communicate with Excel. Unable to launch Excel by invoke (Open). Error: 00000783, 0x899a93ec

This message indicates the Compatibility Pack for Word, Excel, and PowerPoint File Formats is not installed on the workstation. To resolve this issue, install the Microsoft Office Compatibility Pack on the workstation.

If the issue persists, copy the entire error message and contact your first line of support.