Notes, Redactions, Burned Markups, and Deficiencies on Documents with Overlays - Signature Pad Interface (TWAIN) - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

Signature Pad Interface (TWAIN)

Platform
OnBase
Product
Signature Pad Interface (TWAIN)
Release
Foundation 22.1
License
Standard
Essential
Premier

Notes, redactions, burned markups, and deficiencies on documents that have an overlay applied may encounter unexpected behavior. The position of notes, redactions, burned markups, and deficiencies may shift when the document is rendered.

The position shift may occur in the following instances:

  • Text documents that contain overlays with an offset configured

  • Text documents accessed using modules that render text documents as an image for display

  • Image documents with overlays that do not have the same DPI or dimensions as the document

CAUTION:

If a redaction, burned markup, or deficiency is not in the location you expect, do not save or sign the document until the location has been corrected. Saving or signing the document will permanently place the redaction, burned markup, or deficiency in the shifted position. In some instances, the location of a signature can only be changed by a system administrator.

When setting up overlays for documents that may also include notes, redactions, burned markups, or deficiencies:

  • Ensure the dimensions of the overlay match the dimensions of the document.

  • Do not use offsets with overlays since the document may contain notes, redactions, burned markups, or deficiencies.

  • For text documents, use 96 DPI for overlays.

  • For image documents, ensure the DPI of the overlay matches the DPI of the document.

A position shift can be corrected through the following methods:

  • For text documents, recreate the overlay to match the dimensions of the document instead of using an offset. For example, add an empty space to the margin of the overlay instead of using an offset to account for this space.

  • For text documents, the best practice is to set the DPI of the overlay to 96 DPI. Some OnBase modules render text documents as an image for display, and in most cases, the image is rendered at 96 DPI.

  • For image documents, recreate the overlay to match the DPI and dimensions of the document.

If the issue still occurs, contact your first line of support.