Certain Keyword Values Cause ERS to Fail - Storage Integration for Third Party ECM Systems - English - Foundation 22.1 - OnBase - external

Storage Integration for Third Party ECM Systems
Platform
OnBase
Product
Storage Integration for Third Party ECM Systems
Release
Foundation 22.1
License

If the data being transferred by Storage Integration for Third Party ECM Systems includes Keyword Values that contain extended characters not allowed in XML, Storage Integration for Third Party ECM Systems will return an HTTP code of 6 and fail.

To resolve this problem:

  1. Locate the Hyland.Core.Notification.NTService.exe.config file. Depending on how the Storage Integration for Third Party ECM Systems server was installed, this could be in its own directory or could be in the bin directory of the OnBase Application Server.
  2. Open the Hyland.Core.Notification.NTService.exe.config file in a plain-text editor, such as Notepad.
    Note:

    Do not use a binary editor, such as Microsoft Word, to edit the .config file.

  3. Locate <add key="useCDataBlocks" under NOTIFICATION SERVICE PARAMETER CONFIGURATION and set the value to true. This ensures that all data values are wrapped in CDATA blocks in the XML messages used by Storage Integration for Third Party ECM Systems and allows extended characters to be included in the XML messages.
    Note:

    Depending on the XML parser used by the listener created for use with Storage Integration for Third Party ECM Systems, CDATA blocks may not be allowed.

  4. Save and close the .config file.
  5. Restart the Storage Integration for Third Party ECM Systems Service to apply the changes.