OnBase 10.0.1 and above must be activated using an update/response code with the assistance of your first line of support. Since the System Activation update/response codes are lengthy it is a best practice to relay them via e-mail to ensure that they are communicated accurately. Contact your first line of support to obtain the e-mail address the update code should be sent to.
If you are upgrading from a previous version of OnBase, see Upgrading from a Previous Version of OnBase. For complete details on System Activation for new and existing systems, see Activating Your System.