About Microsoft Outlook MSG and EML files - System Administration - Cloud - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/System-Administration-Cloud/Foundation-23.1/Cloud-System-Administration/Client-Administration/Printing/Workstation-Options-Print-Queue-Mapping/About-Microsoft-Outlook-MSG-and-EML-files - 2025-09-17

Cloud System Administration

Platform
OnBase
Product
System Administration - Cloud
Release
Foundation 23.1
License
Premier
Standard
Essential
ft:locale
en-US

Microsoft Outlook's MSG and EML files can only be printed to your system Default printer, despite the selected printer mapped in the Print Queue Mapping tab. When you right-click on a document listed in a Document Search Results window and select Print Selected or Print All, the document gets printed directly to the default printer. This is a limitation of Microsoft Outlook.

Note:

The only way to print to a different printer is to open the message for display in Microsoft Outlook's default viewer and select the Print function from there. From within Microsoft Outlook's Print dialog, you may select a printer different from your DMS default printer.