It is recommended that a separate user account be created to use OnBase as a Windows service, with only the permissions explicitly needed by the service. This user account cannot be configured as a service account in OnBase.
You can check to see if your account is configured properly by opening the configuration module and navigating to Users | User Names/ Passwords | Settings. Ensure that all necessary permissions are selected, and that the Service Account checkbox is not selected.
The user account will respect the settings of the User Group to which it belongs. Ensure the user account is a member of a User Group with the appropriate settings.
When performing a global password reset, the password for any user accounts configured to run OnBase as a Windows service must be changed manually.
Before a user account can be used to execute a service process, it must be granted the Log On As Service privilege on the local machine. To do this: