Word Cannot Start the Converter mswrd632 - System Administration - Cloud - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/System-Administration-Cloud/Foundation-23.1/Cloud-System-Administration/General-Troubleshooting/Introduction/Word-Cannot-Start-the-Converter-mswrd632 - 2023-09-11

Cloud System Administration

Platform
OnBase
Product
System Administration - Cloud
Release
Foundation 23.1
License
Premier
Standard
Essential

Issue: When attempting to open a Microsoft Word document, users may see the following error:

Word cannot start the converter mswrd632.

Resolution: This issue is caused by Microsoft Security Update MS09-073.

To resolve this issue, either remove the update or edit the registry. For instructions on how to edit the registry, see the support article about MS09-073 in the Microsoft Support documentation.