Depending on the client application and printing method, OnBase may not log a print action when OLE or PDF documents are printed. This behavior occurs when printing is handled by an application other than OnBase.
In the OnBase Client, the print action is not logged for OLE and PDF documents that are printed using a dialog box other than the OnBase Print dialog box. For example, when a Word document is printed using Microsoft Word's Print toolbar button, the Microsoft Print dialog box is displayed rather than the OnBase Print dialog box.
In the OnBase Web Client, the print action is not logged under these circumstances:
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The user clicks the OLE or PDF application's Print toolbar button.
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The user presses Ctrl+P in the OLE or PDF application.