In the rare and unlikely event that a data loss or corruption issue is identified in released software, a cross-departmental Response Team of experts is assembled and a Technical Bulletin is created to notify customers of the risk. This bulletin includes information about the issue, the course of action to take in order to mitigate the risk, and who to contact for assistance or to answer questions or concerns.
While the Technical Bulletin produced provides valuable information regarding the risk, a timely distribution of the bulletin is almost as important as the solution itself. The Customer Information Server was created to enable Hyland Software to quickly identify and contact those customers most at risk and in need of a specific Technical Bulletin.