Activating Your System - System Administration - On-Premises - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Essential - Premier

On-Premises System Administration
Platform
OnBase
Product
System Administration - On-Premises
Release
Foundation 22.1
License
Standard
Essential
Premier

In most cases, System Activation occurs automatically. If you are upgrading from a previous version of OnBase and you are prompted to upgrade your database, System Activation is included with the database upgrade. System Activation is also included with the installation of a Licensing Certificate. If your system has not been activated, the System Activation dialog box is displayed when the Configuration module is launched.

Click Yes to begin the activation process. If you are unable to immediately activate your system, click No. You are afforded a 14-day grace period in which to complete activation (see Grace Period).

To activate your system:

  1. Click Yes in the System Activation dialog box to begin the activation process. The System Activation Callback dialog box is displayed.
    Note:

    Do not close the System Activation Callback dialog box or click Cancel before entering the response code. A new update code is generated every time the System Activation Callback dialog box is displayed. The response code generated for one update code cannot be used for any other update code. Clicking Cancel or closing the dialog box will require you to re-launch the Configuration module to generate a new update code and re-engage your first line of support for a new response code.

  2. Since the System Activation update/response codes are lengthy it is a best practice to relay them via e-mail to ensure that they are communicated accurately. Contact your first line of support to determine which e-mail address the update code should be sent to.
  3. Click Copy to Clipboard to copy the update code to the Windows clipboard.
  4. Paste the value from the clipboard into an e-mail message (e.g., press Ctrl-V in the body of the e-mail message), then send the e-mail to the address provided by your first line of support.
  5. When the response code is returned via e-mail from your first line of support, copy the entire response code and paste it into the Response Code field.
    Note:

    The response code should not contain any line breaks. Ensure that any line breaks introduced by your e-mail program have been removed.

  6. Click OK. If the system is activated successfully the The system has been successfully activated prompt is displayed.

    The response code is a single alphanumeric string made up of uppercase letters and digits only. If the response code entered is invalid, the Invalid Response code prompt is displayed.

  7. Click OK.

If the response code is invalid, try the following to correct the problem:

  • If the response code is pasted into the field, make sure it does not include any line breaks or any additional characters that are not part of the response code (such as text from the body of the e-mail that is not part of the response code).

  • If the response code is entered in the field manually, carefully check to make sure each character is accurate.

If neither suggestion corrects the problem, it is likely that the update code displayed does not correspond to the response code you are entering. The response code entered must have been generated from the update code displayed. If the update code has changed, you must request a new response code from your first line of support.

After three attempts to enter a valid response code you must generate a new update code and request a new response code from your first line of support. To generate a new update code, re-launch the Configuration module.