Issue: While trying to retrieve a document, the Mount Disk dialog is displayed, prompting the user to enter the path to the Disk Group containing the document to be retrieved. This means the Disk Group containing the document is currently offline or otherwise unavailable.
Resolution: A user with the Platter Management product right can enter the correct path to the Disk Group in the Path to disk field, or click Browse to locate it. If the user does not have the Platter Management product right to enter the path, or the Disk Group is offline or otherwise unavailable, the Mount Disk dialog also displays pertinent information regarding the Disk Group that cannot be mounted. Copy down this information and forward it to your system administrator for resolution.
The Mount Disk error may be displayed in instances other than during document retrieval. This error occurs when the OnBase.ID file is not found in any copy. When contacting your system administrator, explain the scenario in which you encountered the error.