Issue: While trying to archive or import documents, the Platter Management Error dialog is displayed. This means the Disk Group that is used to store the type of document being archived is currently offline or otherwise unavailable.
Resolution: The Platter Management Error dialog displays pertinent information regarding the Disk Group that cannot be accessed. Copy down this information and forward it to your system administrator for resolution.
Note:
The Platter Management Error may be displayed in instances other than during document retrieval or import. When contacting your system administrator, explain the scenario in which you encountered the error.