Word Cannot Start the Converter mswrd632 - System Administration - On-Premises - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

On-Premises System Administration

Platform
OnBase
Product
System Administration - On-Premises
Release
Foundation 22.1
License
Standard
Premier
Essential

Issue: When attempting to open a Microsoft Word document, users may see the following error:

Word cannot start the converter mswrd632.

Resolution: This issue is caused by Microsoft Security Update MS09-073. To resolve, either remove the update or see Microsoft article 973904 for instructions to edit the registry:

support.microsoft.com/default.aspx?scid=kb;EN-US;973904