Word Cannot Start the Converter mswrd632 - System Administration - On-Premises - English - Foundation 22.1 - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/System-Administration-On-Premises/English/Foundation-22.1/On-Premises-System-Administration/General-Troubleshooting/Introduction/Word-Cannot-Start-the-Converter-mswrd632 - 2023-06-26

On-Premises System Administration

Platform
OnBase
Product
System Administration - On-Premises
Release
Foundation 22.1
License
Premier
Standard
Essential

Issue: When attempting to open a Microsoft Word document, users may see the following error:

Word cannot start the converter mswrd632.

Resolution: This issue is caused by Microsoft Security Update MS09-073. To resolve, either remove the update or see Microsoft article 973904 for instructions to edit the registry:

support.microsoft.com/default.aspx?scid=kb;EN-US;973904