The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail. - System Administration - On-Premises - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential - OnBase/System-Administration-On-Premises/Foundation-23.1/On-Premises-System-Administration/General-Troubleshooting/Introduction/Logon/OnBase-Client-Closes-Unexpectedly/The-application-has-failed-to-start-because-its-side-by-side-configuration-is-incorrect.-Please-see-the-application-event-log-for-more-detail. - 2025-09-17

Issue: This message is displayed when logging on to the OnBase Client and the required version of the Microsoft Visual C++ Redistributable Package is not installed.

Resolution: Install the required version of the Microsoft Visual C++ Redistributable Package using the vcredist_x86.exe delivered with OnBase.