Word Cannot Start the Converter mswrd632 - System Administration - On-Premises - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential

On-Premises System Administration

Platform
OnBase
Product
System Administration - On-Premises
Release
Foundation 23.1
License
Premier
Standard
Essential

Issue: When attempting to open a Microsoft Word document, users may see the following error:

Word cannot start the converter mswrd632.

Resolution: This issue is caused by Microsoft Security Update MS09-073.

To resolve this issue, either remove the update or edit the registry. For instructions on how to edit the registry, see the support article about MS09-073 in the Microsoft Support documentation.