Word Cannot Start the Converter mswrd632 - Word Cannot Start the Converter mswrd632 - OnBase - System Administration - On-Premises - OnBase/System-Administration-On-Premises/Foundation-23.1/On-Premises-System-Administration/General-Troubleshooting/Introduction/Word-Cannot-Start-the-Converter-mswrd632 - Foundation 23.1 - Foundation 23.1

On-Premises System Administration

Platform
OnBase
Product
System Administration - On-Premises
Release
Foundation 23.1
License
Premier
Standard
Essential
ft:lastPublication
2026-03-12T22:14:09.685133
ft:locale
en-US

Issue: When attempting to open a Microsoft Word document, users may see the following error:

Word cannot start the converter mswrd632.

Resolution: This issue is caused by Microsoft Security Update MS09-073.

To resolve this issue, either remove the update or edit the registry. For instructions on how to edit the registry, see the support article about MS09-073 in the Microsoft Support documentation.