When a defect is reported to Hyland Software and it is determined that a software change is required, the defect will be prioritized and reviewed for future software releases. In rare cases, if an issue is deemed significant in nature, the change may be made in the current release as well. This is done on a case-by-case basis based on information gathered during analysis of the issue. For more information on the current release status of a software change, contact your first line of support.
Hyland Software will no longer repair ANY issues in the following OnBase versions and their associated service packs:
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OnBase Core Services/Web Server versions: 4.3.1, 4.3.3, 4.3.5, 4.3.7, 4.3.9, 4.3.11, 5.0, 5.2, 6.2, 6.4, 7.2, 8.0, 8.2, 9.0, 9.2, 10.0, 11.0, 12, 13, 14, 15, and 16
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OnBase Client versions: 3.5.1, 3.5.2, 3.5.3, 3.5.4, 3.6, 3.7 (all versions), 3.9, 5.0, 5.2, 6.2, 6.4, 7.2, 8.0, 8.2, 9.0, 9.2, 10.0, 11.0, 12, 13, 14, 15, and 16
Hyland Software will provide technical support for all customers under maintenance.
Hyland Software will continue to provide technical support to partners and customers by troubleshooting issues with regard to the configuration, operation, and maintenance of the OnBase product line, even for older versions of the software for which error corrections are no longer being made. Based on the findings during our troubleshooting, it may be necessary to upgrade to the current OnBase version for the issue to be resolved.