When you are planning to upgrade your OnBase system, there are many items to consider prior to performing the upgrade. Your first line of support offers services that have been used for many OnBase upgrades and can be of assistance in this process. Engaging your first line of support before upgrading is always strongly recommended. Your first line of support can provide guidance and services up to, and including, performing the upgrade. Your OnBase system is critical to your organization. Make sure to plan appropriately and reach out to your first line of support for their depth of knowledge of OnBase and your environment. It is very important to have a firm plan in place. Your plan will help make the upgrade go smoother, limit surprises, and provide a better overall experience.