OnBase solutions can be upgraded via a Synchronous Upgrade (that is, all at once) or an Incremental Parallel Upgrade. Both processes are supported. However, an Incremental Parallel Upgrade Process (IPUP) is recommended by Hyland Software. In an Incremental Parallel Upgrade, the previous OnBase version remains available, in a known working configuration. If a problem occurs, users can revert to using the previous OnBase version without intervention. The goal of an Incremental Parallel OnBase Upgrade is to reduce the risk that any part of our customers’ organizations will be unable to perform their work.
The Mitigating Risk in Upgrades document, located in the Resources section of the OnBase Upgrades Technical Community on the Hyland Community site, explains this upgrade approach. Every Incremental Parallel Upgrade involves and requires close collaboration with your support representative. Please consult with them before and during any upgrade process.